Salon Nine Haverhill T&CS 

 

We kindly ask all clients to familiarise themselves with our salon terms and conditions, which have been established to ensure the highest level of service, safety, and professionalism for every guest at Salon Nine.

Cancellation Policy

We understand that plans can change, and we kindly ask for as much notice as possible if you need to cancel your appointment. As we operate a waiting list, this allows us the opportunity to offer your space to another client.

• Cancellations made within 48 hours of your scheduled appointment will incur a charge of 50% of the total service cost.
• No-shows will be charged 100% of the total appointment cost.

The card details securely held on file at the time of booking will be automatically charged in accordance with this policy.

Patch Testing & Consultation Policy

At Salon Nine, your safety and satisfaction are our highest priority. In line with professional industry standards, the following procedures apply to all chemical services:

• A patch test is required at least 48 hours prior to any chemical service if you are:
• A new client to Salon Nine.
• An existing client who has not had the service with us within the last six months.

It is the client’s responsibility to inform their stylist immediately should any reaction occur following a patch test.

Prior to your appointment, you will be sent a consultation form to complete. It is essential that this form is filled out accurately and returned before your service. Please let us know any additional information that you feel may be relevant to your treatment. Failure to disclose important details may affect the outcome of your service, and Salon Nine cannot be held responsible in such cases.

As a professional salon, we reserve the right to decline or amend a service if, during your consultation or at the time of your appointment, we feel it would be unsuitable.

Salon Nine does not accept liability for any reactions or sensitivities that may occur at your appointment if a consultation and patch test have been completed as per policy.

If there are any changes to your medical history, skin condition, or sensitivities between your consultation and service appointment, it is your responsibility to notify us prior to your visit so that we can reassess your suitability for the service.

Medical Conditions

If you have any medical conditions, allergies, or sensitivities that may affect your service or its outcome, it is essential that you inform your stylist before your appointment begins. This ensures we can tailor your service accordingly and deliver it safely.

Age Restrictions

At Salon Nine:

• We do not perform any chemical services (including colour treatments) on anyone under the age of 16.
• For clients aged 16–17, a parent or legal guardian must accompany them to their appointment, complete the relevant consent forms, and remain present during the consultation.
• They must also return at the end of the appointment to confirm they are satisfied with the service before leaving the salon.

Proof of age may be requested.

Complaints Policy

Client satisfaction is extremely important to us. If for any reason you are unhappy with your service, you must inform your stylist/ therapist before leaving the salon. Failure to do so may limit our ability to resolve the issue.

If you are dissatisfied, we will always endeavour to address your concerns and offer a suitable resolution. In such cases:

• You must follow our professional recommendations.
• Any corrective service will be offered within 10 days of your original appointment.

If these guidelines are not followed, or if you choose not to return within the specified timeframe, Salon Nine reserves the right to decline further services and accepts no liability for the outcome.

Products & Liability

To maintain the health and integrity of your treatment and to ensure the longevity of your service, we strongly recommend using professional salon products purchased at Salon Nine and advised by your stylist.

Salon Nine is not responsible for the results or condition of your treatment if non-recommended products are used at home, even if they are from a brand we stock.

While every effort is made to protect your clothing and personal belongings during your visit, including the use of protective towels and gowns during services, please note:

• We accept no responsibility for any accidental damage to clothing or personal items caused using professional products.
• We advise wearing appropriate attire when attending appointments involving chemical services.

 

Parking at the Salon 

 

We do not have customer parking at the salon, our staff car park is monitored by a third party ANPR Camera operator. Salon Nine accept no liability for any parking tickets received by parking here.